Returns & Refunds at Fixaball
Returns – Intiate and Notify via sam@fixaball.co.uk
'NO QUIBBLE' Our returns policy lasts 30 days. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange (+ a couple of days, grace).
To be eligible for a return, your item must be unused and in the same condition that you received it for resale. Documentation (e.g. invoice) is needed to help trace the return and enable the refund.
Refunds (if applicable)
NO QUIBBLE - We invite all people to stay with us as their preferred supplier of fixings and fasteners. If you're not happy, we will do everything possible to help. Please, keep all documents, stickers, labels and packaging; it makes the process run quicker and easier.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1/2 days.
If Fixaball have sent the incorrect item, please send an image to verify (sam@fixaball.co.uk) and a return label to cover the cost of the return will be emailed and a full return will be offered.
No Reason Returns
A restocking fee: 15% deduction will be applied to refunds.
Shipping fee: Cost of sending the shipment is not refunded unless the wrong item was sent.
Partial return: as above and returned quantities will calculate refunds based on the nearest price break.
Orders over £1000: Initiate return with 5 days of delivery.
Use a trackable shipping service for a return
Late or missing refunds (if applicable)
If you haven’t received notification of an intiated refund within 1 day of receipt of the return please contact us to verify the situation. Banks vary in their reaction time to changes; there is often some processing time before a refund is posted. Any concerns no matter how small, contact: 01242 522244, sam@fixaball.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
NO QUIBBLE - All exchanges are welcomed, assuming that items are suitable for re-sale.
Returned orders are processed as a refund and customers are free to reorder an alternate product. 15% restocking fee is wavered as a goodwill gesture. Shipping cost is not refunded unless Fixaball has caused the exchange.
Exclusions
• Custom/ bespoke items are exempt as they cannot be resold.
Address
Fixaball.
Unit 4a Maida Vale Business Centre
Maida Vale Road
Cheltenham
GL53 7ER
GB
Shipping
99.9% of orders are dispatched the same day as purchase if the order was made before 2pm. After 2pm your order will join the following days post. Royal Mail deliver most items up to 2kgs and Interlink Express deliver our oversized and heavier items, next day. Usually, the easy bit is getting the order out the door, but, what happens after can occasionally disappoint us both. If delivery is crucial/ time sensitive, you should select a faster and/ or signed for postage option at checkout.
Mailing Disclaimer
98% of shipping arrives on time.
2% are late
- 1.4% 1 day late
- 0.4% 2 days late
- 0.2% 3+ days late
- 0.01% is Very rare
Our 'NO QUIBBLE' guarantee gives you peace of mind that we will accept all, undamaged returns and issue a refund, every time.
If you need a definite arrival time please select an express service at check out to avoid disappointment.