FAQs
I've forgotten my password, what do I do?
On the log in page click forgotten password. Enter your email address and we will send you a temporary password. Once this has been entered, you'll be prompted to enter your own password.
I have a new credit / debit card, how do I amend my online card details?
- Sign in with your email and password.
- Go to My Account and select payment details.
- For each card you wish to remove, click on the 'remove card' link, which is situated to the right of that payment detail.
- Alternatively, if you are placing an order, you can use your new card details at the checkout and you have the option to save the card details so they can be used next time.
Am I able to amend my order once it's submitted?
There is a chance of amending orders depending on the time of day. Please, give us a call to see - 01242 522244
How do I return an item?
Returning is simple: Please follow the guidelines below, give us a call (01242 522244) or visit your friendly store.
Under our 30 day money back guarantee you can return unwanted goods for free. Items should be unused in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a clear marking, 'return to sender'. If you have lost the invoice, include as much information about yourself and the purchase to speed up the refund process.
Bespoke or modified items are exempt from a refund or credit note.
How do I return faulty items?
If you purchased the item 30 days or less days ago you can return it under the money back guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form. Please make sure that all petrol products are drained of fuel and oil before returning.
If you purchased the item more than 30 days ago our aim is to get any problem put right as quickly as possible. In most instances we will either offer a repair or where this is not possible we will replace the item with the same or equivalent product
If you wish to return the faulty item please post it back using the address on the post itself or it can be fount on the invoice. You can always call 01242 522244 or email: sam@fixaball.co.uk for a prompt response.
Can I have my order delivered to a different address?
Yes. There is an opportunity for you to enter the delivery address details on the address page of the Checkout. Or, if you are registered with Fixaball, you can add in additional addresses in 'My Account'. To protect our customers, all orders are subject to standard fraud checks. If in doubt, call 01242 522244
Why is my order delayed?
We despatch tens of thousands of parcels each week to independents, tradesmen, maintenance professionals and corporate customers UK wide and 99% of orders are despatched same day and we will keep you updated should any issues arise. In some cases a small number of orders may be delayed, due to weather, industrial action or other courier issues.
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