Fixaball, UK Shipping

Standard, Free Shipping at Fixaball is Royal Mail 48 (2-3 days). Shipping upgrades are available at checkout; please see the table below.

Postal Notification (Nov-Dec 2023): Royal Mail 2nd Class delivers between 5-10 days, 5% of the time. Choose 1st or tracked at checkout for time sensitive shipments.

Same day shipping courier available on request.

Handling Time

All orders are shipped the same day if ordered before 2pm, Monday to Friday, excluding weekends and bank holidays.

Royal Mail's retail compensation policy for loss

At Fixaball we will do everything possible to make sure our delivery/ despatch times are met, as reliability is our top priority. Royal Mail and DHL are fantastic shipping providers but on very rare occasions shipping will arrive late. Please select postage upgrades on shipping that is time sensitive. On even rarer occasion, mail is lost. Royal Mail allow 10 working days before they class post as 'lost'. After which time we can request compensation. Please see the table below.

My item is shown as delivered but it hasn't been?

What can I do if my item is shown as delivered, but it hasn’t been received?
If you’re the recipient:

Check whether the item was sent using a service that obtains a signature on delivery. If it was, do you recognise the name of the person who accepted the item? The name will be provided by the person who accepted the delivery and not always the person on the address label.
If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one.
If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery.
If you bought the item online, check the shipping address was correct.

UPS - Packages over 2 kgs

We use UPS as our preferred courier. Please make sure all details of the address are included as courier drivers will not fill in the gaps, leading to long delays or even loss

Fixaball, International Orders.

Offshore and International Shipping

We use Royal Mail, Airmail, Tracked & Signed for international orders.  However, if the order exceeds the maximum weight (2kg) we will use UPS. Often, discounts can be offered on light weight/ high value goods if you email or call. Also, faster delivery can be arranged on your request.  The dispatch window for all of our offshore sales is 1 working day (most likely same day dispatch if ordered before 2pm).

Our delivery services are reliable; however, occasionally there may be a delay due to various unforeseen circumstances (weather, industrial action, holiday seasons). With this in mind, please consider feedback based on what we can control, which is our quick, dispatch time (same day if ordered before 2pm). Our aim is to do everything we can to support you.